Resolved after 41 minutes, affecting Batch Data Process, on July 8, 2026.
We are currently experiencing errors leading to delays in Daily Batch. As a result, some campaigns may remain in a “Not Run” status. What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Recovery Options: Manual Run: For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability Force Run: If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run. To enable Force Run, please reach out to your Customer Success Manager. Next Update: We will provide an update within 1–2 hours, or sooner if new information becomes available
Affected components
Update timeline
- investigating Jul 08, 2026, 01:21 PM UTC
We are currently experiencing errors leading to delays in Daily Batch. As a result, some campaigns may remain in a “Not Run” status. What We’re Doing: Our engineering team is actively investigating the root cause and working to restore normal execution as quickly as possible. Recovery Options: Manual Run: For high-priority campaigns, you can run them manually via the Run Now feature in Mission Control. Hover over the relevant campaign or use the three-dot menu to access the option. https://academy.optimove.com/hc/en-us/articles/8649444827549-Using-Run-Now-Capability Force Run: If your instance has Force Run enabled, campaigns will still be delivered as part of the batch process if this incident is resolved within the grace period. https://academy.optimove.com/hc/en-us/articles/10701094593565-Using-Force-Run. To enable Force Run, please reach out to your Customer Success Manager. Next Update: We will provide an update within 1–2 hours, or sooner if new information becomes available
- resolved Jul 08, 2026, 02:02 PM UTC
This incident has been resolved.
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