Optimove incident
Campaign Execution - Daily Batch update and Web & App Activity Delays
Resolved after 4 hours 15 minutes, affecting Batch Data Process and Track & Trigger and 1 more, on November 4, 2025.
The issue has been resolved and all services are operating normally. We will continue to monitor to ensure stability.
Affected components
Update timeline
- investigating Nov 04, 2025, 10:10 AM UTC
We’re currently investigating an issue causing delays in Web & App Activity data processing for some tenants. As a result, audiences that use web and app attributes may be temporarily affected. Other systems continue to operate normally.
- identified Nov 04, 2025, 10:59 AM UTC
We are working on a fix for an underlying infrastructure issue that is also causing delays in batch processing and campaign execution. Our team is actively addressing the problem and will provide another update as soon as more information becomes available.
- identified Nov 04, 2025, 01:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 04, 2025, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2025, 02:26 PM UTC
The issue has been resolved and all services are operating normally. We will continue to monitor to ensure stability.
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