Resolved after 1 hour 12 minutes, affecting Recommend service, on November 6, 2025.
We’ve identified the cause of an issue affecting Opti-X services following a recent deployment. As a result, recommendations, Smart Content, Smart Search, and Smart Campaigns may not be serving as expected for some customers. Our teams are working to restore full functionality - another update is due in in the next 15 minutes.
Affected components
Update timeline
- investigating Nov 06, 2025, 01:37 PM UTC
We’re investigating an issue causing Opti-X recommendations to intermittently not return results for some customers. We’ll share an update as soon as we know more.
- identified Nov 06, 2025, 01:59 PM UTC
We’ve identified the cause of an issue affecting Opti-X services following a recent deployment. As a result, recommendations, Smart Content, Smart Search, and Smart Campaigns may not be serving as expected for some customers. Our teams are working to restore full functionality - another update is due in in the next 15 minutes.
- resolved Nov 06, 2025, 02:50 PM UTC
This incident has been resolved.
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