Resolved after 1 hour 24 minutes, affecting Core App and Core App, on December 29, 2025.
The root cause has been fixed and BI reports are recovering. It may take up to 24 hours for all reports to fully update. If you need an expedited review, please contact [email protected].
Affected components
Update timeline
- investigating Dec 29, 2025, 10:20 AM UTC
We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
- identified Dec 29, 2025, 11:09 AM UTC
We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.
- resolved Dec 29, 2025, 11:44 AM UTC
The root cause has been fixed and BI reports are recovering. It may take up to 24 hours for all reports to fully update. If you need an expedited review, please contact [email protected].
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