Optimove incident
EU - Batch Update Process - Delay In Data Import Leading To Delays In Campaign execution
Resolved after 3 hours 7 minutes, affecting Batch Data Process, on May 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 14, 2025, 09:11 AM UTC
We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the Data importing service on the optimove side. This is causing delays in batch data processing. Possible impact: Some tenants will experience up to 2 hours delays in scheduled campaign execution as part of the batch process.
- identified May 14, 2025, 09:44 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 14, 2025, 10:34 AM UTC
We are still working on a fix. Additional updates within 20 minutes.
- identified May 14, 2025, 10:55 AM UTC
The Fix is ready and is in testing stages - We expect a delivery ETA of 15 minutes that will allow our teams to restart the Batch process for impacted tenants.
- monitoring May 14, 2025, 11:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 12:19 PM UTC
This incident has been resolved.
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