Batch Update Process - EU | SFTP - File upload unavailable

Update timeline

1. investigating Aug 25, 2025, 06:23 AM UTC

   We are currently investigating errors and unavailability affecting our SFTP service. The issue impacts file uploads and is holding back the batch process. Impact: Some tenants may experience delays in scheduled campaign execution dependent on the batch process. Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.

2. identified Aug 25, 2025, 06:50 AM UTC

   We have identified an issue impacting some incoming connections to our SFTP service, which is preventing certain clients from successfully uploading files. Impact: Some tenants may experience delays in file transfers and scheduled campaign execution dependent on the batch process. Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove. Our team is working to restore full connectivity.

3. monitoring Aug 25, 2025, 07:05 AM UTC

   We have implemented a fix for the issue affecting incoming connections to our SFTP service, and clients are now able to upload files successfully. Next steps: Please re-upload any files that may have failed earlier today to ensure they are processed. We are closely monitoring the service to confirm full stability.

4. resolved Aug 25, 2025, 07:39 AM UTC

   The issue affecting incoming connections to our SFTP service has been fully resolved. Clients can now upload files successfully, and the batch process is running as expected. Action required: Impacted tenants should re-upload any files that may have failed earlier today to ensure they are processed.