Optimove Site - Target Group - Target groups are not loading in the UI

Update timeline

1. investigating Sep 01, 2025, 09:49 AM UTC

   We are currently investigating an issue affecting the Optimove site. Target Group details and lists are not loading for some tenants. This incident is limited to UI and site functionality. Campaign execution, daily processes, and API access remain fully functional and unaffected. We will provide updates as we learn more.

2. identified Sep 01, 2025, 10:04 AM UTC

   We have identified the root cause of the issue affecting Target Group details and lists for some tenants. Our teams are taking corrective action to restore full functionality. Campaign execution, daily processes, and API access remain fully functional and unaffected. We will continue to share updates as remediation progresses.

3. monitoring Sep 01, 2025, 10:41 AM UTC

   We are observing consistent recovery in the availability of Target Group details and lists for tenants that were previously affected. Error rates have dropped significantly, and functionality appears to be stable. Campaign execution, daily processes, and API access remain fully functional and unaffected. We will continue monitoring closely and provide a final update once the incident is fully resolved.

4. resolved Sep 01, 2025, 10:56 AM UTC

   The issue affecting Target Group details and lists for some tenants has been resolved. Functionality is now working as expected. Campaign execution, daily processes, and API access remained fully functional and unaffected throughout the incident. Thank you for your patience while our teams investigated and monitored this incident.