Optimizely Outage History
Optimizely is up right nowPingoru has recorded 96 incidents for Optimizely: 86 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 4 | 18 of 744 (2%) |
| June 2026 | 12 | 196 of 720 (27%) |
| July 2026 | 8 | 16 of 744 (2%) |
| August 2026 | 7 | 37 of 744 (5%) |
| September 2026 | 8 | 41 of 720 (6%) |
| October 2026 | 7 | 22 of 572 (4%) |
Incidents, newest first
Minor July 23, 2026 Digital Experience Platform (DXP) West US 5h 23m West US
Started Jul 23, 2026, 03:10 PM UTC· resolved Jul 23, 2026, 08:34 PM UTC
- investigating Jul 23, 2026, 03:10 PM UTC
We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!
- identified Jul 23, 2026, 04:10 PM UTC
This issue has been identified and we are working with our third party vendor on mitigation efforts
- identified Jul 23, 2026, 05:16 PM UTC
The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway. We will provide additional updates as soon as they become available. Thank you for your patience!
- identified Jul 23, 2026, 06:10 PM UTC
Our third party vendor is continuing to rollout mitigation actions
- monitoring Jul 23, 2026, 06:35 PM UTC
We are seeing continued restoration of sites across the platform, with services gradually returning to normal. Our teams are closely monitoring the situation and will share further updates as soon as they are available.
- resolved Jul 23, 2026, 08:34 PM UTC
This incident has been resolved and service availability and functionality fully restored.
Minor July 23, 2026 Content Recommendations - Degraded performance in North America region 2h 37m Content Recommendations API, Content Recommendations Management Interface
Started Jul 23, 2026, 06:57 AM UTC· resolved Jul 23, 2026, 09:35 AM UTC
- investigating Jul 23, 2026, 06:57 AM UTC
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!
- monitoring Jul 23, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jul 23, 2026, 09:35 AM UTC
This incident has been resolved.
Major July 17, 2026 Campaign user interface partially unavailable 17m Campaign user interface
Started Jul 17, 2026, 04:59 PM UTC· resolved Jul 17, 2026, 05:17 PM UTC
- investigating Jul 17, 2026, 04:59 PM UTC
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
- resolved Jul 17, 2026, 05:17 PM UTC
The affected component was identified and the problem was resolved at 19:06. Only a part of users was affected by this problem.
Minor July 13, 2026 CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack) 1h 50m Library
Started Jul 13, 2026, 08:56 AM UTC· resolved Jul 13, 2026, 10:46 AM UTC
- investigating Jul 13, 2026, 08:56 AM UTC
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
- monitoring Jul 13, 2026, 09:32 AM UTC
A fix has been implemented and we're currently monitoring the results.
- resolved Jul 13, 2026, 10:46 AM UTC
This incident has been resolved.
Minor July 9, 2026 Search and Navigation US West - Degraded service performance 1h 58m US West
Started Jul 09, 2026, 06:39 PM UTC· resolved Jul 09, 2026, 08:38 PM UTC
- investigating Jul 09, 2026, 06:39 PM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will continue to provide updates as they become available. Thank you for your patience.
- identified Jul 09, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 09, 2026, 08:38 PM UTC
The incident has been resolved as the service has fully recovered and is stable.
Minor June 30, 2026 ODP EU region - Data Ingest service is partially degraded 4h 53m Data Ingestion and Processing
Started Jun 30, 2026, 01:05 PM UTC· resolved Jun 30, 2026, 05:58 PM UTC
- investigating Jun 30, 2026, 01:05 PM UTC
For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.
- identified Jun 30, 2026, 04:08 PM UTC
We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present.
- resolved Jun 30, 2026, 05:58 PM UTC
This incident has been resolved.
Minor June 29, 2026 Delayed Data Processing in NA Region 1d Data Ingestion and Processing, Campaigns
Started Jun 29, 2026, 12:15 PM UTC· resolved Jun 30, 2026, 12:35 PM UTC
- investigating Jun 29, 2026, 01:16 PM UTC
We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed. Our engineering team is actively investigating the issue. We apologize for any inconvenience.
- monitoring Jun 29, 2026, 02:55 PM UTC
We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed. Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability.
- resolved Jun 30, 2026, 12:35 PM UTC
This incident has been resolved.
Minor June 22, 2026 Data Processing Delays in NA 2d 18h Data Ingestion and Processing, Campaigns
Started Jun 22, 2026, 08:30 PM UTC· resolved Jun 25, 2026, 02:53 PM UTC
- investigating Jun 22, 2026, 11:43 PM UTC
We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared. Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information. We apologize for any inconvenience and appreciate your patience.
- identified Jun 23, 2026, 06:27 PM UTC
Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway. As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered. We will provide a further update as soon as we have more information. I appreciate your patience.
- monitoring Jun 23, 2026, 10:56 PM UTC
We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed. Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur. Our team is actively monitoring the recovery, and we will confirm once the system has fully returned to normal. Thank you for your continued patience.
- monitoring Jun 24, 2026, 09:20 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 24, 2026, 10:25 AM UTC
The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual. Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery. We apologize for any inconvenience this may have caused.
- resolved Jun 25, 2026, 02:53 PM UTC
This incident has been resolved.
Notice June 22, 2026 Increased error rate in application and REST APIs – Application UI, App UI, Optimizely REST API
Started Jun 22, 2026, 01:03 PM UTC· resolved Jun 22, 2026, 01:03 PM UTC
- resolved Jun 22, 2026, 01:03 PM UTC
We have resolved an issue that was resulting in some users receiving errors in the application and configuration-related REST APIs (500 or 502 status codes). There was no impact to experiment execution or ingestion related to the issue.
Major June 17, 2026 Email Campaign Delivery Drops — NA Region 3d 3h Campaigns
Started Jun 17, 2026, 02:00 PM UTC· resolved Jun 20, 2026, 05:41 PM UTC
- investigating Jun 18, 2026, 10:05 PM UTC
We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected. We will update as we learn more.
- investigating Jun 19, 2026, 12:13 PM UTC
We are continuing to investigate this issue. We also have a support thread open with Sendgrid.
- investigating Jun 19, 2026, 07:02 PM UTC
We are still looking into this issue and will provide updates as they become available.
- identified Jun 19, 2026, 07:51 PM UTC
We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility.
- monitoring Jun 19, 2026, 09:50 PM UTC
We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side. Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may receive duplicate emails. We will provide a further update as monitoring continues.
- monitoring Jun 19, 2026, 10:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 20, 2026, 05:41 PM UTC
This incident has been resolved.
Minor June 17, 2026 CMP: Task Creation Failure 4h 52m Library, Plan, Requests, Open API
Started Jun 17, 2026, 06:47 AM UTC· resolved Jun 17, 2026, 11:40 AM UTC
- investigating Jun 17, 2026, 06:47 AM UTC
We are currently investigating an issue affecting customers hosted on the AWS stack. Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP). Affected: Optimizely Content Marketing Platform (CMP) – Task Creation Infrastructure: AWS-hosted customers only Impact: Task creation failing Our Engineering team is actively working on a solution. We will share more information on this incident soon.
- monitoring Jun 17, 2026, 07:38 AM UTC
A fix has been implemented and we're currently monitoring the situation.
- resolved Jun 17, 2026, 11:40 AM UTC
The incident has been resolved.
Major June 16, 2026 CMP: Modules are inaccessible 1h 48m Library, Plan, Requests, Open API and 1 more
Started Jun 16, 2026, 07:04 AM UTC· resolved Jun 16, 2026, 08:52 AM UTC
- investigating Jun 16, 2026, 07:04 AM UTC
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM - Analytics Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
- monitoring Jun 16, 2026, 07:32 AM UTC
A fix has been implemented and we're currently monitoring the situation.
- resolved Jun 16, 2026, 08:52 AM UTC
This incident has been resolved.
Minor June 12, 2026 DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control 49m Digital Experience Cloud Service - Management Portal, Configured Commerce – APAC Region, Configured Commerce – EMEA Region, Configured Commerce – NA Region
Started Jun 12, 2026, 02:50 PM UTC· resolved Jun 12, 2026, 03:40 PM UTC
- investigating Jun 12, 2026, 02:50 PM UTC
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
- identified Jun 12, 2026, 03:03 PM UTC
Our vendor has confirmed the issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 03:09 PM UTC
Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
- monitoring Jun 12, 2026, 03:24 PM UTC
System performance should be restored but we will continue to monitor closely.
- resolved Jun 12, 2026, 03:40 PM UTC
Our vendor has confirmed this issue has been resolved
Minor June 8, 2026 DAM Asset Renditions Unavailable (GCP) 5h 16m Library, Open API
Started Jun 08, 2026, 09:27 AM UTC· resolved Jun 08, 2026, 02:44 PM UTC
- investigating Jun 08, 2026, 09:27 AM UTC
We are currently investigating an issue affecting customers hosted on the GCP stack. Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions. The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly. Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500 We are actively investigating the root cause and will provide an update soon.
- monitoring Jun 08, 2026, 10:05 AM UTC
A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack. We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance. We will provide a final update once the incident is fully resolved.
- resolved Jun 08, 2026, 02:44 PM UTC
This incident has been resolved.
Notice June 4, 2026 OCP Job Scheduler Failure due to Internal Certificate Expiry –
Started Jun 04, 2026, 08:00 AM UTC· resolved Jun 04, 2026, 08:00 AM UTC
- resolved Jun 09, 2026, 08:34 AM UTC
A partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required environment variables from being injected into workloads, causing job failures. Non-job features (e.g., configuration, webhooks) remained functional. No data loss occurred, and all affected jobs caught up after the issue was resolved, though customers may have experienced delays (e.g., stale audience syncs)
Major June 2, 2026 Investigating – Content Recommendation Service Degradation in EMEA region 4h 36m Content Recommendations API
Started Jun 02, 2026, 07:48 AM UTC· resolved Jun 02, 2026, 12:25 PM UTC
- investigating Jun 02, 2026, 07:48 AM UTC
We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!
- monitoring Jun 02, 2026, 08:51 AM UTC
A fix has been implemented and we are closely monitoring the results.
- monitoring Jun 02, 2026, 10:45 AM UTC
We continue to monitor the service.
- resolved Jun 02, 2026, 12:25 PM UTC
The incident is resolved.
Critical May 20, 2026 Flags permission issue. 1h 48m Application UI, Optimizely REST API
Started May 20, 2026, 09:42 AM UTC· resolved May 20, 2026, 11:30 AM UTC
- investigating May 20, 2026, 09:42 AM UTC
We are currently investigating the issue.
- investigating May 20, 2026, 10:01 AM UTC
We are continuing to investigate this issue.
- monitoring May 20, 2026, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 11:30 AM UTC
This incident has been resolved.
Major May 18, 2026 CMP: Some Home Page Sections & Requests Module Displaying No Data 1h 33m Requests
Started May 18, 2026, 09:20 AM UTC· resolved May 18, 2026, 10:54 AM UTC
- investigating May 18, 2026, 09:20 AM UTC
We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
- monitoring May 18, 2026, 09:41 AM UTC
A fix has been implemented and we're currently monitoring the results.
- resolved May 18, 2026, 10:54 AM UTC
The incident has been resolved
Minor May 6, 2026 Optimizely Graph - One of our USEA production clusters have intermittent availability issues 13h 49m Optimizely Graph - EMEA Region
Started May 06, 2026, 12:49 PM UTC· resolved May 07, 2026, 02:38 AM UTC
- investigating May 06, 2026, 12:49 PM UTC
We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
- identified May 06, 2026, 01:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 02:05 PM UTC
We are continuing to work on a fix for this issue. Thank you for your patience!
- monitoring May 06, 2026, 02:51 PM UTC
The cluster is performing better now and we are continuing to monitor. Thank you for your patience!
- resolved May 07, 2026, 02:38 AM UTC
This incident has been resolved.
Minor May 5, 2026 Cloudflare outage causing service disruption 42m North Europe
Started May 05, 2026, 09:54 PM UTC· resolved May 05, 2026, 10:36 PM UTC
- investigating May 05, 2026, 09:54 PM UTC
We are currently aware of an active incident with Cloudflare that is affecting authoritative resolution for the .de TLD. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.
- identified May 05, 2026, 10:28 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring May 05, 2026, 10:30 PM UTC
A fix has been put in place, and we are monitoring the results.
- resolved May 05, 2026, 10:36 PM UTC
This incident has been resolved.
Minor April 9, 2026 Content Recommendations - Intermittent Dashboard Issues in APAC region 1h 41m Content Recommendations Management Interface
Started Apr 09, 2026, 08:50 AM UTC· resolved Apr 09, 2026, 10:31 AM UTC
- investigating Apr 09, 2026, 08:50 AM UTC
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.
- monitoring Apr 09, 2026, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 10:31 AM UTC
This incident has been resolved.
Minor April 7, 2026 Experiment Publishing Delay 1h 19m Snippet Building
Started Apr 07, 2026, 01:43 AM UTC· resolved Apr 07, 2026, 03:03 AM UTC
- investigating Apr 07, 2026, 01:43 AM UTC
We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
- monitoring Apr 07, 2026, 02:24 AM UTC
We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
- resolved Apr 07, 2026, 03:03 AM UTC
This incident has been resolved.
Minor March 30, 2026 Optimizely Data Platform - APIs - APAC Region 12h 48m ODP Application, Data Ingestion and Processing
Started Mar 30, 2026, 09:00 AM UTC· resolved Mar 30, 2026, 09:48 PM UTC
- investigating Mar 30, 2026, 12:03 PM UTC
We are investigating the problem with using GraphQL and the Segment API in the AU region.
- monitoring Mar 30, 2026, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2026, 09:48 PM UTC
This incident has been resolved.
Minor March 27, 2026 Events Export API 2h 43m Event Export, Event Export
Started Mar 27, 2026, 02:01 PM UTC· resolved Mar 27, 2026, 04:44 PM UTC
- identified Mar 27, 2026, 02:01 PM UTC
We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors. Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected. We will provide updates as the fix progresses. We apologize for the inconvenience.
- monitoring Mar 27, 2026, 03:32 PM UTC
The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement.
- resolved Mar 27, 2026, 04:44 PM UTC
This incident has been resolved.
Minor March 24, 2026 CMP and DAM: Image loading and uploads not working due to Cloudflare outage 9h 18m Library, Plan, Requests
Started Mar 24, 2026, 11:57 PM UTC· resolved Mar 25, 2026, 09:16 AM UTC
- identified Mar 24, 2026, 11:57 PM UTC
We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server. In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident. Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available. We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.
- monitoring Mar 25, 2026, 12:31 AM UTC
A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally. We will continue to monitor the situation following the release of this solution to ensure stability is maintained. We apologise for any disruption caused and thank you for your patience throughout this incident.
- resolved Mar 25, 2026, 09:16 AM UTC
This incident has been resolved.