Optimizely Outage History
Optimizely is up right nowPingoru has recorded 96 incidents for Optimizely: 86 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 4 | 18 of 744 (2%) |
| June 2026 | 12 | 196 of 720 (27%) |
| July 2026 | 8 | 16 of 744 (2%) |
| August 2026 | 7 | 37 of 744 (5%) |
| September 2026 | 8 | 41 of 720 (6%) |
| October 2026 | 7 | 22 of 574 (4%) |
Incidents, newest first
Minor March 5, 2026 DXP Sweden Central - Partial availability issue 2h 6m Sweden Central
Started Mar 05, 2026, 10:23 AM UTC· resolved Mar 05, 2026, 12:29 PM UTC
- investigating Mar 05, 2026, 10:23 AM UTC
We are currently investigating a potential issue that may be impacting DXP service. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Mar 05, 2026, 11:37 AM UTC
We are continuing to investigate the issue. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding!
- monitoring Mar 05, 2026, 12:02 PM UTC
Our third-party supplier are working on restoring service stability for their affected customers. We verified that impacted Optimizely customer site(s) responds intermittently since around 15 minutes. We are continuing to monitor closely.
- resolved Mar 05, 2026, 12:29 PM UTC
This incident has been resolved. The stability of the service has been monitored and confirmed stable.
Minor March 4, 2026 Search and Navigation US West - Unstable service performance 3h 14m US West
Started Mar 04, 2026, 02:04 PM UTC· resolved Mar 04, 2026, 05:19 PM UTC
- identified Mar 04, 2026, 02:04 PM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.
- monitoring Mar 04, 2026, 02:32 PM UTC
The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.
- resolved Mar 04, 2026, 05:19 PM UTC
Resolved. No further impacts have been observed, and all systems remain nominal.
Notice March 4, 2026 Search and Navigation US West - Performance issues –
Started Mar 04, 2026, 01:30 PM UTC· resolved Mar 04, 2026, 01:30 PM UTC
- resolved Mar 04, 2026, 01:54 PM UTC
We identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.
Minor March 3, 2026 Increased error rate when updated Shared or Variation Code with long custom code solutions 1h 17m Snippet Building
Started Mar 03, 2026, 11:52 AM UTC· resolved Mar 03, 2026, 01:09 PM UTC
- investigating Mar 03, 2026, 11:52 AM UTC
We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.
- monitoring Mar 03, 2026, 12:26 PM UTC
We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns.
- resolved Mar 03, 2026, 01:09 PM UTC
This incident has been resolved.
Minor February 6, 2026 Asset Visibility Issues in CMP DAM 12h 18m Library
Started Feb 06, 2026, 09:07 PM UTC· resolved Feb 07, 2026, 09:26 AM UTC
- investigating Feb 06, 2026, 09:07 PM UTC
We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion. Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience while we work to resolve this matter.
- monitoring Feb 06, 2026, 11:21 PM UTC
A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.
- resolved Feb 07, 2026, 09:26 AM UTC
The incident has been resolved.
Major February 6, 2026 Optimizely Graph - One of our EMEA production clusters have intermittent availability issues 1h 47m Optimizely Graph - EMEA Region
Started Feb 06, 2026, 11:37 AM UTC· resolved Feb 06, 2026, 01:25 PM UTC
- identified Feb 06, 2026, 12:58 PM UTC
We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
- monitoring Feb 06, 2026, 01:10 PM UTC
Cluster is back to a healthy state and we keep monitoring closely.
- resolved Feb 06, 2026, 01:25 PM UTC
This incident has been resolved.
Minor February 3, 2026 Search & Navigation Incident - Intermittent failed request for US East cluster 4h 55m Optimizely Graph - NA Region
Started Feb 03, 2026, 04:42 AM UTC· resolved Feb 03, 2026, 09:37 AM UTC
- investigating Feb 03, 2026, 04:42 AM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.
- identified Feb 03, 2026, 04:48 AM UTC
The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience.
- monitoring Feb 03, 2026, 06:18 AM UTC
A fix has been implemented and we are closely monitoring the results.
- resolved Feb 03, 2026, 09:37 AM UTC
This incident has been resolved.
Minor January 30, 2026 CMP: Task Creation And Accessibility Failure 5h 34m Library, Plan, Requests, Open API
Started Jan 30, 2026, 11:34 AM UTC· resolved Jan 30, 2026, 05:09 PM UTC
- identified Jan 30, 2026, 11:34 AM UTC
We’re currently investigating an issue affecting the creation of new tasks and access to previously created tasks within CMP. Our Engineering team has identified a likely root cause and is actively working toward a resolution. Further updates will be shared as more information becomes available.
- monitoring Jan 30, 2026, 01:43 PM UTC
We have implemented a solution and impacted features should now function as intended. We will continue to monitor the platform to ensure sustained reliability.
- resolved Jan 30, 2026, 05:09 PM UTC
The incident has been resolved.
Minor January 16, 2026 Delayed delivery of some emails (affected domains: gmail.com and gmx.de) 7h 42m E-mail dispatch
Started Jan 16, 2026, 09:27 AM UTC· resolved Jan 16, 2026, 05:09 PM UTC
- investigating Jan 16, 2026, 09:27 AM UTC
A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.) We are currently investigating.
- investigating Jan 16, 2026, 10:22 AM UTC
We've rerouted emails from the impacted part of our sending infrastructure to the not impacted part. New emails shouldn't be delayed anymore, but queued emails still need to be processed. We're still looking for the underlying cause of the delay.
- identified Jan 16, 2026, 10:39 AM UTC
We've identified the underlying problem. The queued/delayed emails are being delivered now.
- monitoring Jan 16, 2026, 11:31 AM UTC
Email delivery works again without any delays since around 10:39 UTC (mitigation applied to last system). We are monitoring the systems.
- monitoring Jan 16, 2026, 02:11 PM UTC
The underlying error has been corrected. We started to route a small part of outgoing emails back to the affected systems and verified that performance is fine again. We'll keep monitoring the systems closely as we slowly restore the original setup.
- resolved Jan 16, 2026, 05:09 PM UTC
This incident has been resolved.
Minor January 7, 2026 CMS Saas (Headless) - Intermittent deployment errors 7h 23m Australia East, North Europe, East US, UAE North and 1 more
Started Jan 07, 2026, 03:37 PM UTC· resolved Jan 07, 2026, 11:01 PM UTC
- investigating Jan 07, 2026, 03:37 PM UTC
We are currently investigating an ongoing intermittent issue with CMS Headless deployments, wherein some customers may encounter a site is blocked error. We will provide additional updates as soon as they become available. Thank you for your patience!
- monitoring Jan 07, 2026, 06:33 PM UTC
We have identified the underlying concern for affected customers, and the team is actively applying mitigations. There have been no further reports of ongoing trouble, and we will continue to monitor.
- resolved Jan 07, 2026, 11:01 PM UTC
This incident has been Resolved with no further reports of widespread difficulty.
Minor January 6, 2026 CMP: CMP DAM Asset and Folder Visibility 1d Library
Started Jan 06, 2026, 08:48 PM UTC· resolved Jan 07, 2026, 08:55 PM UTC
- investigating Jan 06, 2026, 08:48 PM UTC
We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.
- investigating Jan 07, 2026, 07:04 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 07, 2026, 10:29 AM UTC
A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.
- resolved Jan 07, 2026, 08:55 PM UTC
This incident has been fully resolved, and the service has been operating normally since the fix was implemented.
Minor January 2, 2026 Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAM 1d 22h Library
Started Jan 02, 2026, 11:43 AM UTC· resolved Jan 04, 2026, 10:06 AM UTC
- investigating Jan 02, 2026, 11:43 AM UTC
We are currently investigating an issue affecting the visibility of newly uploaded assets within the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.
- investigating Jan 02, 2026, 04:07 PM UTC
We are continuing to investigate this issue.
- investigating Jan 03, 2026, 09:43 AM UTC
Our engineering teams remain fully engaged and are continuing a focused investigation into the issue.
- monitoring Jan 03, 2026, 03:24 PM UTC
We have deployed a targeted fix addressing the reported issue, and the impacted functionality should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.
- resolved Jan 04, 2026, 10:06 AM UTC
This incident has been fully resolved, and the service has been operating normally since the fix was implemented. The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints. We have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future.
Minor December 19, 2025 Brief service interruption due to network availability 2h 16m Australia East, North Europe, Canada East, Australia Southeast and 13 more
Started Dec 19, 2025, 11:47 AM UTC· resolved Dec 19, 2025, 02:04 PM UTC
- monitoring Dec 19, 2025, 11:47 AM UTC
A subset of Optimizely customers experienced a short service interruption due to a network availability issue reported by our third-party provider, Cloudflare. The issue has cleared, and we are not currently observing any site outages. Cloudflare is investigating intermittent network performance issues, and we are monitoring closely for any further impact.
- identified Dec 19, 2025, 12:06 PM UTC
While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow.
- investigating Dec 19, 2025, 12:06 PM UTC
Cloudflare continuing to investigate this issue and we are monitoring closely for any further impact.
- identified Dec 19, 2025, 12:19 PM UTC
While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow. Thank you for your patience!
- monitoring Dec 19, 2025, 12:42 PM UTC
Cloudflare implemented a fix and we are monitoring the results. Thank you for your patience!
- monitoring Dec 19, 2025, 01:10 PM UTC
Cloudflare have entered an extended observation period to ensure the integrity of the fix. Thank you for your patience!
- monitoring Dec 19, 2025, 01:48 PM UTC
Cloudflare continuing to monitor for any further issues. Thank you for your patience!
- resolved Dec 19, 2025, 02:04 PM UTC
Incident has been resolved by Cloudflare.
Minor December 16, 2025 Optimizely Data Platform - Degraded data processing in EMEA region 17h 11m ODP Application, Data Ingestion and Processing, Core App Experiences
Started Dec 16, 2025, 05:00 AM UTC· resolved Dec 16, 2025, 10:11 PM UTC
- investigating Dec 16, 2025, 11:20 AM UTC
We are observing data processing lag in the EU region.
- identified Dec 16, 2025, 11:27 AM UTC
One of your vendors is experiencing issues with data ingestion and querying. The vendor is working on resolving the problem.
- monitoring Dec 16, 2025, 02:38 PM UTC
Our vendor has implemented a solution to address the problem, and we are seeing significant improvements as they work through the resolution steps. We will continue to monitor the system closely.
- monitoring Dec 16, 2025, 10:01 PM UTC
We are continuing to monitor the health of the service
- resolved Dec 16, 2025, 10:11 PM UTC
This incident has been resolved.
Minor December 11, 2025 CMP Library: Uploaded assets hidden following a page refresh 19h 47m Library
Started Dec 11, 2025, 05:10 PM UTC· resolved Dec 12, 2025, 12:57 PM UTC
- investigating Dec 11, 2025, 05:10 PM UTC
Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.
- investigating Dec 11, 2025, 05:11 PM UTC
We are continuing to investigate this issue.
- resolved Dec 12, 2025, 12:57 PM UTC
Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.
Minor December 11, 2025 Search & Navigation Incident - North Europe region 1d 6h North Europe
Started Dec 11, 2025, 06:29 AM UTC· resolved Dec 12, 2025, 01:16 PM UTC
- investigating Dec 11, 2025, 06:29 AM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in North Europe region. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.
- identified Dec 11, 2025, 06:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2025, 06:48 AM UTC
A fix has been implemented and we are closely monitoring the results.
- resolved Dec 12, 2025, 01:16 PM UTC
This issue have been resolved.
Minor December 10, 2025 SaaS CMS experiencing degraded performance 1d 8h Australia East, North Europe, East US, UAE North and 1 more
Started Dec 10, 2025, 01:29 AM UTC· resolved Dec 11, 2025, 10:03 AM UTC
- investigating Dec 10, 2025, 01:29 AM UTC
Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application. We will continue to share the update once it is available. Thank you for your patience.
- investigating Dec 10, 2025, 07:22 AM UTC
A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.
- investigating Dec 10, 2025, 09:43 AM UTC
We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.
- identified Dec 10, 2025, 11:45 AM UTC
The issue has been identified and a fix is being implemented. Thank you for your patience!
- monitoring Dec 10, 2025, 12:44 PM UTC
A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
- monitoring Dec 10, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
- monitoring Dec 10, 2025, 03:38 PM UTC
We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
- resolved Dec 11, 2025, 10:03 AM UTC
The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.
Critical December 8, 2025 ODP Event ingestion down in US 36m Event Collection, Data Ingestion and Processing
Started Dec 08, 2025, 07:35 PM UTC· resolved Dec 08, 2025, 08:12 PM UTC
- investigating Dec 08, 2025, 07:35 PM UTC
We are currently investigating this issue.
- resolved Dec 08, 2025, 08:12 PM UTC
This incident has been resolved.
Major December 8, 2025 nuget.optimizely.com is unavailable 1h 16m Nuget CMS/Commerce package feed - nuget.optimizely.com
Started Dec 08, 2025, 07:29 AM UTC· resolved Dec 08, 2025, 08:46 AM UTC
- investigating Dec 08, 2025, 07:29 AM UTC
We are currently investigating an ongoing unavailability issue with nuget.optimizely.com. We will provide more updates as soon as they become available. Thank you for your patience.
- monitoring Dec 08, 2025, 07:34 AM UTC
A fix has been implemented and we are closely monitoring the results.
- resolved Dec 08, 2025, 08:46 AM UTC
This incident has been resolved.
Major December 5, 2025 Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services 45m Singapore, Norway East, Canada East, Optimizely main website - Optimizely.com and 10 more
Started Dec 05, 2025, 09:05 AM UTC· resolved Dec 05, 2025, 09:50 AM UTC
- investigating Dec 05, 2025, 09:05 AM UTC
Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services. Further detail will be provided as more information becomes available.
- monitoring Dec 05, 2025, 09:14 AM UTC
A fix has been implemented by Cloudflare. We are monitoring the results.
- monitoring Dec 05, 2025, 09:29 AM UTC
Cloudflare Resolved their incident. We continue close monitoring of Optimizely service health.
- resolved Dec 05, 2025, 09:50 AM UTC
Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.
- postmortem Dec 05, 2025, 10:32 AM UTC
## Cloudflare service issues, impacting multiple Optimizely services - December 5, 2025 An initial root cause has been provided by our third-party vendor, Cloudflare, [https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q](https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q) A recent change to how Cloudflare’s Web Application Firewall parses requests temporarily caused portions of Cloudflare’s network to become unavailable. The issue lasted from December 05, 2025 - 08:56 \(UTC\) to December 05, 2025 - 09:12 \(UTC\). Cloudflare informs that this was not an attack; the change was deployed to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. For the final Post Mortem of the Cloudflare outage on December 5, 2025, we refer to Cloudflare's published Post Mortem, [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)
Minor December 3, 2025 Search & Navigation - Intermittent disturbance for a subset of US East INTE, PREP environments 6h 48m US East
Started Dec 03, 2025, 03:15 PM UTC· resolved Dec 03, 2025, 10:03 PM UTC
- investigating Dec 03, 2025, 03:15 PM UTC
We are having intermittent disturbance for a subset of customers INTE, PREP environments. Customers may experience increases in latency, failed requests or index operations not working. We continue with close monitoring and managing mitigating actions.
- investigating Dec 03, 2025, 05:30 PM UTC
Investigation ongoing. Intermittent disturbance for some customers may still be realized in the INTE and PREP environments until fully resolved.
- monitoring Dec 03, 2025, 08:16 PM UTC
Impacted cluster has returned to a green state, and we continue to monitor for further faults.
- resolved Dec 03, 2025, 10:03 PM UTC
This incident has been resolved.
Minor November 25, 2025 Issue impacting Content Manager for CMS SaaS 5h 49m Australia East, North Europe, East US, UAE North and 1 more
Started Nov 25, 2025, 12:48 PM UTC· resolved Nov 25, 2025, 06:37 PM UTC
- investigating Nov 25, 2025, 12:48 PM UTC
We are currently investigating an issue impacting Content Manager for CMS SaaS. It affects all three CMS instances. We will provide additional updates as soon they are available.
- identified Nov 25, 2025, 01:54 PM UTC
The issue has been identified and we are monitoring. Limited set of customers are impacted. We will provide updates as soon they are available. Thank you for your patience!
- resolved Nov 25, 2025, 06:37 PM UTC
This incident has been resolved
Minor November 20, 2025 Performance issue with CMS Saas in all regions 3d 19h Australia East, North Europe, East US, UAE North and 1 more
Started Nov 20, 2025, 01:41 PM UTC· resolved Nov 24, 2025, 09:18 AM UTC
- investigating Nov 20, 2025, 01:41 PM UTC
We are currently investigating this issue.
- identified Nov 20, 2025, 02:41 PM UTC
The issue has been identified and Engineering team is working on mitigation actions.
- identified Nov 20, 2025, 03:28 PM UTC
We are continuing to work on a fix for this issue. Thank you for your patience!
- monitoring Nov 20, 2025, 05:19 PM UTC
A fix has been implemented and the issue has been mitigated. We will continue to monitor the health of the service.
- monitoring Nov 21, 2025, 06:41 AM UTC
We are continuing to monitor for any further issues. If the situation changes we will provide a new update.
- monitoring Nov 21, 2025, 10:00 AM UTC
We still continuing to monitor for any further issues. If the situation changes we will provide a new update.
- monitoring Nov 21, 2025, 11:50 AM UTC
We are continuing to monitor for any further issues. Thank you for your patience!
- monitoring Nov 21, 2025, 02:54 PM UTC
We still continuing to monitor for any further issues. If the situation changes we will provide a new update. Thank you for your patience!
- monitoring Nov 21, 2025, 09:21 PM UTC
We are continuing to monitor the health of the service
- resolved Nov 24, 2025, 09:18 AM UTC
This incident has been resolved.
Major November 19, 2025 Increased Error Rate While Viewing Web Experimentation Project Listing 1d 4h App UI
Started Nov 19, 2025, 08:57 PM UTC· resolved Nov 21, 2025, 01:42 AM UTC
- investigating Nov 19, 2025, 08:03 PM UTC
We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.
- identified Nov 19, 2025, 08:14 PM UTC
We have identified an issue related to underlying search functionality supporting some user experience areas and our search API. We're working on a fix now.
- identified Nov 19, 2025, 08:57 PM UTC
This will also affect the 'Audiences' search picker component within the FX 'Configure Rule' panel UI as that also relies on the same search system.
- identified Nov 19, 2025, 09:28 PM UTC
We are continuing to work on a fix for this issue. The occurrence of errors is declining however some filtering capabilities may not behave as expected.
- identified Nov 19, 2025, 10:25 PM UTC
The issue with filtering capabilities is continuing to gradually resolve. We will continue to update as this process progresses.
- identified Nov 20, 2025, 01:55 AM UTC
Filtering capabilities continue to be restored and we continue to monitor the process. Thank you for your patience.
- monitoring Nov 20, 2025, 06:37 AM UTC
We are continuing to monitor the recovery of filtering capabilities in the application, which is proceeding.
- monitoring Nov 20, 2025, 12:21 PM UTC
We're continuing to test and evaluate the completeness of the recovery process.
- monitoring Nov 20, 2025, 04:55 PM UTC
The restoration of filtering capabilities is complete. We are monitoring capabilities post-resolution to ensure continued expected behavior.
- resolved Nov 21, 2025, 01:42 AM UTC
This incident has been resolved.
Minor November 19, 2025 CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments 25d 23h Library
Started Nov 19, 2025, 06:49 PM UTC· resolved Dec 15, 2025, 05:59 PM UTC
- investigating Nov 19, 2025, 06:49 PM UTC
Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.
- identified Nov 20, 2025, 04:06 PM UTC
Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.
- identified Nov 20, 2025, 10:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 09:30 PM UTC
We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data. Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
- identified Nov 27, 2025, 11:06 AM UTC
We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.
- identified Dec 01, 2025, 04:40 PM UTC
Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.
- identified Dec 05, 2025, 03:14 PM UTC
Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.
- monitoring Dec 11, 2025, 03:02 PM UTC
We have deployed a targeted fix addressing the reported issue, and video transcoding in the Library should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.
- monitoring Dec 12, 2025, 09:16 PM UTC
We continue to monitor system performance and will provide updates as we learn more. We have deployed a fix, and video transcoding is operating as expected for new uploads. Some videos uploaded during the incident may still require transcoding. In these instances, uploading the same video as a new version in the existing video may self-correct. Our teams will further investigate this beginning of next week and may contact affected customers as needed.
- resolved Dec 15, 2025, 05:59 PM UTC
The incident has now been fully resolved. Following the deployment of the fix, the service has remained stable and is operating as expected. We have also received confirmation from customers that normal functionality has been restored. We will continue to monitor the platform to ensure sustained reliability.