Resolved after 3 hours 46 minutes, affecting Wayfinder, on December 5, 2025.
Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Affected components
Update timeline
- investigating Dec 05, 2025, 01:43 PM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Dec 05, 2025, 02:05 PM UTC
We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- monitoring Dec 05, 2025, 02:06 PM UTC
Service is operational.
- resolved Dec 05, 2025, 05:30 PM UTC
Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
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