Resolved after 7 hours 21 minutes, affecting Authentication Point and Authentication API and 1 more, on January 27, 2025.
As of 9:15, a release has been rolled back and the service has been restored, we are continuing to monitor the situation.
Affected components
Update timeline
- investigating Jan 27, 2025, 09:12 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point Authentication API Authentication Broker The issue started at 08:50 GMT Our team is working to understand what has caused the issue and we will update you within the next hour.
- investigating Jan 27, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 27, 2025, 09:32 AM UTC
As of 9:15, a release has been rolled back and the service has been restored, we are continuing to monitor the situation.
- resolved Jan 27, 2025, 04:33 PM UTC
This incident has been resolved. Exact outage times are 08:50 to 09:15 UK time
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