OpenAthens incident
Degradation Of Service - Authentication Services - P2
Resolved after 1 day 11 hours, affecting Authentication Point and Authentication API, on February 3, 2025.
Following the fix at 20:06 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Affected components
Update timeline
- monitoring Feb 03, 2025, 08:20 PM UTC
We’re looking into an issue that had intermittently affected the following services for some users. Authentication Point Authentication API The issue started at 19:35 GMT and ended at 20:00 GMT We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.
- resolved Feb 05, 2025, 08:16 AM UTC
Following the fix at 20:06 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
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