Resolved after 6 hours 24 minutes, affecting Service Desk portal, on August 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Service Desk portal
Update timeline
- identified Aug 14, 2025, 08:33 AM UTC
We’re looking into an issue that’s affecting the following service(s) for some users. Service Desk portal The issue started at 9:33 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
- identified Aug 14, 2025, 08:33 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 14, 2025, 08:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2025, 02:57 PM UTC
This incident has been resolved.
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