Resolved after 18 hours 41 minutes, affecting Email services, on September 30, 2025.
The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.
Affected components
Update timeline
- investigating Sep 30, 2025, 11:45 AM UTC
The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.
- resolved Oct 01, 2025, 06:26 AM UTC
This incident has now been resolved by the provider.
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