OpenAI incident

Error while creating custom RBAC roles for Enterprise users

Resolved after 8 hours 23 minutes, on August 13, 2026.

monitoring Aug 13, 2026, 09:25 PM UTC

We have applied the mitigation and are monitoring the recovery.

Started
Aug 13, 2026, 02:03 PM UTC
Resolved
Aug 13, 2026, 10:26 PM UTC
Duration
8h 23m
Detected by Pingoru
Aug 13, 2026, 02:03 PM UTC

Update timeline

  1. investigating Aug 13, 2026, 02:03 PM UTC

    We are investigating an issue while creating custom RBAC roles for Enterprise users.

  2. identified Aug 13, 2026, 02:29 PM UTC

    We are still implementing the mitigation.

  3. identified Aug 13, 2026, 02:49 PM UTC

    We are still implementing the mitigation.

  4. identified Aug 13, 2026, 03:44 PM UTC

    We are still implementing the mitigation.

  5. identified Aug 13, 2026, 06:48 PM UTC

    We are continuing to implement the mitigation

  6. monitoring Aug 13, 2026, 09:25 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  7. resolved Aug 13, 2026, 10:26 PM UTC

    All impacted services have now fully recovered.

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