OpenAI incident

Some ChatGPT users may be experiencing issues with their subscription renewals

Resolved after 1 day 5 hours, affecting Login, on January 30, 2026.

monitoring Jan 30, 2026, 08:03 PM UTC

We have applied the mitigation and are monitoring the recovery.

Started
Jan 30, 2026, 05:59 PM UTC
Resolved
Jan 31, 2026, 11:00 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 30, 2026, 05:59 PM UTC

Affected components

Login

Update timeline

  1. identified Jan 30, 2026, 05:59 PM UTC

    We have identified that some users may be experiencing issue with subscription renewals. We are working on implementing a mitigation.

  2. identified Jan 30, 2026, 07:32 PM UTC

    We have identified the issue that causing some ChatGPT users who may be experiencing issues with their renewal and working on remediation.

  3. monitoring Jan 30, 2026, 08:03 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  4. resolved Jan 31, 2026, 11:00 PM UTC

    All impacted services have now fully recovered.

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