Resolved after 3 hours 27 minutes, on March 18, 2026.
Video generation error rates have returned to normal levels and services are functional.
Update timeline
- identified Mar 18, 2026, 03:46 PM UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- investigating Mar 18, 2026, 04:41 PM UTC
We are continuing to investigate the cause of the issue.
- investigating Mar 18, 2026, 05:31 PM UTC
Our engineering team is still investigating the cause of the issue.
- investigating Mar 18, 2026, 05:56 PM UTC
We have confirmed that Sora video generation is affected in the API as well as the Sora app. Our team continues to investigate.
- identified Mar 18, 2026, 06:32 PM UTC
We have implemented mitigations that have improved the success rate of video generation, but a high rate of error persists. Our team continues to work through the issue.
- monitoring Mar 18, 2026, 06:47 PM UTC
After further mitigations, services are recovering and we are monitoring for full resolution
- resolved Mar 18, 2026, 07:14 PM UTC
Video generation error rates have returned to normal levels and services are functional.
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