OpenAI incident

Elevated latency and error rates for ChatGPT 5.5 Thinking

Resolved after 1 hour 17 minutes, affecting Conversations, on May 21, 2026.

monitoring May 21, 2026, 10:57 PM UTC

We are continuing to monitor recovery.

Started
May 21, 2026, 10:05 PM UTC
Resolved
May 21, 2026, 11:22 PM UTC
Duration
1h 17m
Detected by Pingoru
May 21, 2026, 10:05 PM UTC

Affected components

Conversations

Update timeline

  1. identified May 21, 2026, 10:05 PM UTC

    We have identified that users are experiencing elevated latency and error rates for ChatGPT 5.5 Thinking. We are working on implementing a mitigation.

  2. monitoring May 21, 2026, 10:25 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  3. monitoring May 21, 2026, 10:57 PM UTC

    We are continuing to monitor recovery.

  4. resolved May 21, 2026, 11:22 PM UTC

    All impacted services have now fully recovered.

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