Resolved after 3 hours 33 minutes, on September 18, 2026.
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
Update timeline
- identified Sep 18, 2026, 09:36 PM UTC
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
- monitoring Sep 18, 2026, 09:59 PM UTC
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
- resolved Sep 19, 2026, 01:10 AM UTC
All impacted services have now fully recovered.
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