OpenAI incident
1% of ChatGPT Work (mobile/web) turns are failing for existing threads
Resolved after 9 hours 34 minutes, affecting ChatGPT Work, on September 11, 2026.
We have applied the mitigation and are monitoring the recovery.
Affected components
Update timeline
- investigating Sep 11, 2026, 04:22 PM UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- identified Sep 11, 2026, 05:16 PM UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- investigating Sep 11, 2026, 05:17 PM UTC
We are investigating the issue for the listed services.
- monitoring Sep 11, 2026, 09:51 PM UTC
We have applied the mitigation and are monitoring the recovery.
- monitoring Sep 12, 2026, 01:38 AM UTC
We have applied the mitigation and are monitoring the recovery.
- resolved Sep 12, 2026, 01:57 AM UTC
All impacted services have now fully recovered.
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