Olark incident

Issues with Message Delivery

Minor Vendor's status page →

Resolved after 1 hour 52 minutes, affecting Operator messages and Visitor messages, on October 27, 2025.

monitoring Oct 27, 2025, 06:49 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 27, 2025, 06:38 PM UTC
Resolved
Oct 27, 2025, 08:30 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 27, 2025, 06:38 PM UTC

Affected components

Operator messagesVisitor messages

Update timeline

  1. identified Oct 27, 2025, 06:38 PM UTC

    We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

  2. monitoring Oct 27, 2025, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 27, 2025, 06:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 27, 2025, 08:30 PM UTC

    This incident has been resolved.

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