Issue with the Apple Business Manager intergration

Update timeline

1. resolved Apr 16, 2025, 12:32 AM UTC

   Okta Engineering became aware of an issue with the Apple Business Manager integration. Customers may experience errors while setting up the integration. As of 5:54 PM PT Apple has informed us resolution of the issue Affected cells: okta-emea.com:1, okta.com:1, okta.com:2, okta.com:3, okta.com:4, okta.com:6, okta.com:7, oktapreview.com:1, oktapreview.com:2, okta.com:8, okta.com:9, okta.com:11, okta.com:12, oktapreview.com:3, okta.com:14, okta.com:16, okta.com:17

2. resolved Apr 23, 2025, 10:17 PM UTC

   The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: April 14, 2025, at 1:40 PM PDT Incident resolved: April 15, 2025, at 5:54 PM PDT Detection: Okta Engineering noticed errors related to this feature on April 15, 2025. Impact: Customers may have seen failures when attempting to set up Apple Business Manager (ABM) integrations. Summary: Apple confirmed disruptions to ABM that were resolved on April 15, 2025, at 5:54 PM PDT. Preventive Actions: Okta has introduced additional logging to identify similar disruptions closer to their start.