Resolved after 5 hours 28 minutes, affecting API Services and Third Party, on October 21, 2026.
The issue affecting reporting services on EMEA Cell 9 has been addressed. The third-party provider has deployed a fix, and all system metrics have stabilized. Additional root cause information will be available within 5 business days.
Affected components
Update timeline
- investigating Oct 21, 2026, 06:00 PM UTC
On October 21, 2026, at 11:00 AM PT, Engineering became aware of an issue with our cloud vendor affecting reporting services on EMEA Cell 9. During this time, reporting will not be available. Our team is actively working with our cloud vendor to mitigate the issue. We will provide another update within the next 1 hour, or sooner if additional information becomes available. Affected cells: okta.com:9
- investigating Oct 21, 2026, 08:55 PM UTC
Our cloud vendor has made a configuration change as part of mitigation efforts and is monitoring for signs of recovery. Reporting services on EMEA Cell 9 may continue to be impacted. Our team is continues to monitor and work with our cloud vendor to fully mitigate the issue. We will provide another update within the next 1 hour, or sooner if additional information becomes available.
- monitoring Oct 21, 2026, 09:52 PM UTC
Monitoring is showing recovery of reporting services on EMEA Cell 9. We will continue to monitor with our cloud vendor until we can confirm full recovery. We will provide another update within the next 1 hour, or sooner if additional information becomes available.
- resolved Oct 21, 2026, 11:27 PM UTC
The issue affecting reporting services on EMEA Cell 9 has been addressed. The third-party provider has deployed a fix, and all system metrics have stabilized. Additional root cause information will be available within 5 business days.
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