Resolved after 6 days 19 hours, affecting Third Party, on April 23, 2025.
The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: April 23, 2025, at 1:55 PM PDT Incident resolved: April 23, 2025, at 2:55 PM PDT Impact: During the disruption period, customers and users in standard production and preview cells did not receive expected system-generated emails. This included emails for password resets, MFA when using email as a factor, account activation, and any other email notifications related to org or policy changes. These emails were delayed and only began to arrive once Okta’s third-party email provider recovered at approximately 2:55 PM PDT. Root Cause: Okta’s third-party downstream email provider experienced a disruption that prevented emails from being sent during the disruption period. Preventive Actions: Okta has added additional monitoring and alerting to detect such issues more rapidly in the future, enabling us to validate the issue with our downstream providers more quickly and respond.
Affected components
Update timeline
- resolved Apr 23, 2025, 08:55 PM UTC
Okta Engineering became aware of an issue with a downstream email provider. Customers may experience errors with MFA Emails, password reset, and user activation. Affected cells: okta-emea.com:1, okta.com:1, okta.com:2, okta.com:3, okta.com:4, okta.com:6, okta.com:7, oktapreview.com:1, oktapreview.com:2, okta.com:8, okta.com:9, okta.com:11, okta.com:12, oktapreview.com:3, okta.com:14, okta.com:16, okta.com:17
- resolved Apr 24, 2025, 12:31 AM UTC
We have received confirmation that the errors have subsided. We will continue to monitor the situation until it's fully resolved.
- resolved Apr 24, 2025, 04:30 AM UTC
The issue affecting our email delivery has been resolved. Additional root cause information will be available within 10 Business days.
- resolved Apr 30, 2025, 04:44 PM UTC
The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: April 23, 2025, at 1:55 PM PDT Incident resolved: April 23, 2025, at 2:55 PM PDT Impact: During the disruption period, customers and users in standard production and preview cells did not receive expected system-generated emails. This included emails for password resets, MFA when using email as a factor, account activation, and any other email notifications related to org or policy changes. These emails were delayed and only began to arrive once Okta’s third-party email provider recovered at approximately 2:55 PM PDT. Root Cause: Okta’s third-party downstream email provider experienced a disruption that prevented emails from being sent during the disruption period. Preventive Actions: Okta has added additional monitoring and alerting to detect such issues more rapidly in the future, enabling us to validate the issue with our downstream providers more quickly and respond.
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