Resolved after 12 days 14 hours, affecting Core Platform and Third Party, on August 8, 2025.
The following is the RCA summary for a recent incident where a third-party provider experienced an issue that impacted the Okta service. Timing: Incident start: August 7, at 06:02 PM PDT Incident resolved: August 8, at 02:00PM PT Detection: Okta Engineering was alerted to backend jobs queues increasing due to a slow third-party provider API response. Impact: Customers may have seen slow job processing in Okta. Summary: Jobs were queued due to job execution times increase while waiting for third-party provider API responses. Our third-Party provider has identified a configuration error and resolved this issue by provisioning additional resources to these APIs. Preventive Actions: Okta has introduced additional logging to identify similar disruptions closer to their start.
Affected components
Update timeline
- resolved Aug 08, 2025, 09:28 AM UTC
An issue impacting third party provider(s) regarding import slowness has been resolved. Additional root cause information will be available within 5 business days. Affected cells: okta-emea.com:1, okta.com:1, okta.com:2, okta.com:3, okta.com:4, okta.com:6, okta.com:7, oktapreview.com:1, oktapreview.com:2, okta.com:8, okta.com:9, okta.com:11, okta.com:12, oktapreview.com:3, okta.com:14, okta.com:16
- resolved Aug 20, 2025, 11:29 PM UTC
The following is the RCA summary for a recent incident where a third-party provider experienced an issue that impacted the Okta service. Timing: Incident start: August 7, at 06:02 PM PDT Incident resolved: August 8, at 02:00PM PT Detection: Okta Engineering was alerted to backend jobs queues increasing due to a slow third-party provider API response. Impact: Customers may have seen slow job processing in Okta. Summary: Jobs were queued due to job execution times increase while waiting for third-party provider API responses. Our third-Party provider has identified a configuration error and resolved this issue by provisioning additional resources to these APIs. Preventive Actions: Okta has introduced additional logging to identify similar disruptions closer to their start.
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