Officient incident
Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)
Resolved after 2 hours 50 minutes, affecting Exact Online and Exact Online Premium, on September 1, 2026.
This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.
Affected components
Update timeline
- investigating Sep 01, 2026, 08:27 AM UTC
You may experience that purchase invoices sent to the digital postbox are not received. Please refrain from resending to avoid duplicates. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 01, 2026, 09:23 AM UTC
The issue has been identified and the retrieval of sent messages has started.
- resolved Sep 01, 2026, 11:18 AM UTC
This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.
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