Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)

Update timeline

1. identified Aug 25, 2026, 06:27 AM UTC

   Starting August 28, Microsoft will no longer support SMS-based authentication. Users using this authentication method will be shown a migration wizard when they sign-in on or after the 29th of August. To keep a secure two-factor authentication sign-in, users will have the option to use the Microsoft Authenticator-app or receive the verification codes per email.

2. identified Aug 31, 2026, 07:26 AM UTC

   On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via Microsoft Security Information Setup.

3. resolved Sep 18, 2026, 05:32 PM UTC

   In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department. To help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.