Officient incident
Exact Online - Deduplication not finding double accounts (NL/BE)
Resolved after 19 days 19 hours, affecting Exact Online and Exact Online Premium, on August 18, 2026.
The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.
Affected components
Update timeline
- identified Aug 18, 2026, 12:43 PM UTC
You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 27, 2026, 08:56 AM UTC
The issue has been identified and we are working on a fix.
- resolved Sep 07, 2026, 08:42 AM UTC
The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.
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