Officient incident
Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.
Resolved after 2 hours 32 minutes, affecting Exact Globe+ and Exact Globe Next and 1 more, on August 11, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Aug 11, 2026, 07:05 AM UTC
Currently it is not possible to update a Exact Globe Next, Exact Globe+, Exact Synergy or Exact ELIS license via the "update license from customer portal" option. As a workaround, it is possible to browse to support.exact.com and download the licenses via the "My company" tab. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Aug 11, 2026, 07:06 AM UTC
We are continuing to investigate this issue.
- resolved Aug 11, 2026, 09:38 AM UTC
This issue is now resolved.
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