Officient incident
Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)
Resolved after 3 days 20 hours, affecting Exact Online Fiscaal, on August 10, 2026.
This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Aug 10, 2026, 11:08 AM UTC
You may experience an invalid error message when modifying client details on a client card for the client type "personen". The error message you may receive is “403: U heeft onvoeldoende rechten”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 12, 2026, 12:42 PM UTC
We have identified the issue and are working on implementing a fix. As a workaround you can temporarily enable the right "Koppelingen instellen" in category "Algemeen account". This enables the specific users to edit the clients without error. Please note that this right also enables the functionality to configure links.
- resolved Aug 14, 2026, 07:09 AM UTC
This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience.
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