Officient incident
Exact Officient - Unable to manually upload documents (NL/BE)
Resolved after 1 hour 32 minutes, affecting Exact Officient, on August 6, 2026.
The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.
Affected components
Update timeline
- investigating Aug 06, 2026, 08:12 AM UTC
You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Aug 06, 2026, 08:29 AM UTC
The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.
- resolved Aug 06, 2026, 09:45 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
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