Officient incident
Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)
Resolved after 12 days 16 hours, affecting Exact Online Jaarrekening, on August 5, 2026.
This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:50 PM UTC
You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 07, 2026, 11:18 AM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Aug 13, 2026, 02:47 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Aug 18, 2026, 07:12 AM UTC
This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience.
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