Officient incident
Exact Online - Access denied during XML-import (Global)
Resolved after 1 day 6 hours, affecting Exact Online and Exact Online Premium, on August 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 05, 2026, 06:50 AM UTC
You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 05, 2026, 07:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 05, 2026, 08:11 AM UTC
Note: although you face the error message, we have identified that the data should be imported successfully. Please check the imported data in you company before retrying. In the meantime, we are still working on a solution and we will update this page as soon as more information becomes available.
- monitoring Aug 06, 2026, 06:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 01:11 PM UTC
The issue has been resolved
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