Officient incident
Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)
Resolved after 17 days 23 hours, affecting Exact Online Payroll & HR, on July 16, 2026.
This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.
Affected components
Update timeline
- identified Jul 16, 2026, 12:31 PM UTC
In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
- identified Jul 31, 2026, 12:56 PM UTC
We are continuing to work on a fix.
- resolved Aug 03, 2026, 12:28 PM UTC
This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.
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