Officient incident
Exact Horeko - Email notifications not working after request (NL/BE)
Resolved after 43 days 1 hour, affecting Exact Horeko, on July 14, 2026.
The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Jul 14, 2026, 01:45 PM UTC
When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jul 17, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2026, 12:59 PM UTC
We are continuing to work on a fix.
- identified Aug 13, 2026, 02:48 PM UTC
We are continuing to work on a fix.
- resolved Aug 26, 2026, 02:56 PM UTC
The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.
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