Officient incident
Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)
Resolved after 5 hours 16 minutes, affecting Exact Online Jaarrekening, on September 23, 2026.
You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 23, 2026, 07:01 AM UTC
You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Sep 23, 2026, 12:18 PM UTC
The issue has been resolved. Our apologies for the inconvenience.
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