Officient incident
Exact Online - Bank statements not imported via ING 1.0 bank link (NL)
Resolved after 1 day 5 hours, affecting Bank links / PSD2, on September 21, 2026.
The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 21, 2026, 07:12 AM UTC
You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 21, 2026, 01:19 PM UTC
The issue has been identified and the statements have been delivered by ING. Currently the statements are being imported into Exact Online. Once the import is complete we will update this page.
- resolved Sep 22, 2026, 12:47 PM UTC
The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.
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