Officient incident
Exact Online - Rejected batch payment to Rabobank (NL)
Resolved after 3 days 12 hours, affecting Bank links / PSD2, on September 15, 2026.
The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your specific situation. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 15, 2026, 11:11 AM UTC
You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 16, 2026, 05:56 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 23, 2026, 07:32 AM UTC
We are continuing to work on a fix.
- identified Oct 06, 2026, 12:13 PM UTC
We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link. If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you.
- resolved Oct 08, 2026, 08:21 AM UTC
The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your specific situation. Our apologies for the inconvenience.
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