Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)

Update timeline

1. investigating Sep 15, 2026, 07:20 AM UTC

   You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

2. identified Sep 17, 2026, 05:53 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 23, 2026, 07:33 AM UTC

   We are continuing to work on a fix.

4. identified Oct 05, 2026, 01:40 PM UTC

   We are working on resolving the remaining cases related to this issue. If you are still experiencing issues when creating a Rabobank PSD2 bank link or renewing an existing consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

5. identified Oct 05, 2026, 01:43 PM UTC

   We are working on resolving the remaining cases related to this issue. If your batch payments to Rabobank are still being rejected, please first renew the consent for your Rabobank bank link. To do this, go to [Company name > Settings > Bank links] and click Renew consent next to the relevant Rabobank bank link. If your batch payments are still being rejected after renewing the consent, please contact Support. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

6. identified Oct 13, 2026, 11:06 AM UTC

   If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

7. resolved Oct 22, 2026, 07:16 AM UTC

   The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.