Officient incident

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Resolved after 21 hours 12 minutes, affecting Exact Cloud Services, on September 14, 2026.

investigating Sep 14, 2026, 12:05 PM UTC

You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

Started
Sep 14, 2026, 12:05 PM UTC
Resolved
Sep 15, 2026, 09:18 AM UTC
Duration
21h 12m
Detected by Pingoru
Sep 14, 2026, 12:05 PM UTC

Affected components

Exact Cloud Services

Update timeline

  1. investigating Sep 14, 2026, 12:05 PM UTC

    You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

  2. resolved Sep 15, 2026, 09:18 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.

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