Officient incident

Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)

Resolved after 1 hour 41 minutes, affecting Exact Online and Exact Online Premium, on September 8, 2026.

monitoring Sep 08, 2026, 12:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 08, 2026, 12:12 PM UTC
Resolved
Sep 08, 2026, 01:53 PM UTC
Duration
1h 41m
Detected by Pingoru
Sep 08, 2026, 12:12 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Sep 08, 2026, 12:12 PM UTC

    You may get an OOPS error when trying to import files into Exact Online in Spain and/or Exact Online Premium. We are investigating this issue. Please refrain from retrying until further notice. Our apologies for the inconvenience.

  2. monitoring Sep 08, 2026, 12:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 01:53 PM UTC

    This issue has been resolved. Our apologies for the inconvenience.

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