Officient incident
Exact Online - Emails delayed or not delivered (Global)
Resolved after 2 days 21 hours, affecting Exact Online and Exact Online Premium, on September 4, 2026.
The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 04, 2026, 09:17 AM UTC
Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.
- identified Sep 04, 2026, 12:51 PM UTC
Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
- resolved Sep 07, 2026, 07:02 AM UTC
The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.
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