nyris incident

INFRA-3087

Resolved after 10 hours 44 minutes, affecting Visual search, on October 20, 2025.

monitoring Oct 20, 2025, 12:28 PM UTC

The Find API has recovered, and request latencies are returning to normal. We are continuing to monitor the situation.

Started
Oct 20, 2025, 05:15 AM UTC
Resolved
Oct 20, 2025, 03:59 PM UTC
Duration
10h 44m
Detected by Pingoru
Oct 20, 2025, 05:15 AM UTC

Affected components

Visual search

Update timeline

  1. investigating Oct 20, 2025, 05:15 AM UTC

    We are currently investigating an issue that may result in increased latency and degraded Find API results.

  2. identified Oct 20, 2025, 05:18 AM UTC

    We have identified the root cause of the issue and are implementing a fix.

  3. monitoring Oct 20, 2025, 05:45 AM UTC

    The fix has been implemented successfully and we are currently monitoring the situation. Performance may still be degraded.

  4. monitoring Oct 20, 2025, 12:28 PM UTC

    The Find API has recovered, and request latencies are returning to normal. We are continuing to monitor the situation.

  5. resolved Oct 20, 2025, 03:59 PM UTC

    This incident has been resolved.

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