Resolved after 14 hours 13 minutes, affecting DAX Copilot for Epic - Summary Generation & Delivery (US-01), on January 20, 2026.
DAX Copilot for Epic delivery services have returned to normal for all new encounters recorded after 6:30 PM Eastern on January 19, 2026. For encounters recorded during the incident window on January19, 2026, most will be automatically reprocessed overnight. However, some encounters may require manual reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this manual recovery effort in a follow up communication tomorrow morning.
Affected components
Update timeline
- monitoring Jan 20, 2026, 12:33 AM UTC
DAX Copilot for Epic delivery services have returned to normal for all new encounters recorded after 6:30 PM Eastern on January 19, 2026. For encounters recorded during the incident window on January19, 2026, most will be automatically reprocessed overnight. However, some encounters may require manual reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this manual recovery effort in a follow up communication tomorrow morning.
- resolved Jan 20, 2026, 02:47 PM UTC
This incident has been resolved.
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