Nuance incident

DAX US2

Resolved after 1 hour 10 minutes, affecting DAX Copilot for Epic - Summary Generation & Delivery (US-02) and DAX Copilot for DMO - Summary Availability (US-02), on October 9, 2026.

monitoring Oct 09, 2026, 03:06 PM UTC

Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users. Symptoms: Delay in draft generation. Impact start time: 09:28 AM ET Mitigation time: 10:30 AM ET All drafts have now been delivered, and we are actively monitoring the system. Thank you for your patience and continued partnership.

Started
Oct 09, 2026, 02:16 PM UTC
Resolved
Oct 09, 2026, 03:26 PM UTC
Duration
1h 10m
Detected by Pingoru
Oct 09, 2026, 02:16 PM UTC

Affected components

DAX Copilot for Epic - Summary Generation & Delivery (US-02)DAX Copilot for DMO - Summary Availability (US-02)

Update timeline

  1. identified Oct 09, 2026, 02:16 PM UTC

    Microsoft has identified an issue affecting the users in one of the US regions. Symptoms- draft generation failures. Teams are working on this and will update as we have more information. Thank you for your patience.

  2. identified Oct 09, 2026, 02:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 09, 2026, 03:06 PM UTC

    Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users. Symptoms: Delay in draft generation. Impact start time: 09:28 AM ET Mitigation time: 10:30 AM ET All drafts have now been delivered, and we are actively monitoring the system. Thank you for your patience and continued partnership.

  4. resolved Oct 09, 2026, 03:26 PM UTC

    This incident has been resolved.

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