Nuance incident

Dragon/DAX Copilot auto styling failure and delayed summaries

Resolved after 13 hours 32 minutes, affecting DAX Copilot for DMO - Summary Availability (US-01) and DAX Copilot Mobile - Summary Availability (US-01) and 1 more, on April 27, 2026.

monitoring Apr 27, 2026, 11:29 PM UTC

Microsoft has taken remediation steps, and we are seeing improvements in system functionality. We will continue to closely monitor to confirm improved behavior.

Started: Apr 27, 2026, 10:59 PM UTC
Resolved: Apr 28, 2026, 12:32 PM UTC
Duration: 13h 32m
Detected by Pingoru: Apr 27, 2026, 10:59 PM UTC

Affected components

DAX Copilot for DMO - Summary Availability (US-01)DAX Copilot Mobile - Summary Availability (US-01)DAX Copilot for DMO - Summary Editing (US-01)DAX Copilot for Epic - Summary Generation & Delivery (US-01)

Update timeline

investigating Apr 27, 2026, 10:59 PM UTC

Microsoft is currently investigating an issue impacting: -- delayed summaries -- auto styling failures We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
monitoring Apr 27, 2026, 11:29 PM UTC

Microsoft has taken remediation steps, and we are seeing improvements in system functionality. We will continue to closely monitor to confirm improved behavior.

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