NUACOM incident
Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable
Resolved after 19 hours 58 minutes, affecting Public API and Desktop App and 1 more, on January 19, 2026.
Our team has identified the issue related to database cluster degradation. During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service. We are continuously monitoring and ready to respond in case of new issues. Apologies to all the clients and partners affected by this incident.
Affected components
Update timeline
- identified Jan 19, 2026, 11:30 AM UTC
Investigating / Mitigation To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service. We are actively working to resolve the load issue and will restore service as soon as possible.
- resolved Jan 20, 2026, 07:28 AM UTC
Our team has identified the issue related to database cluster degradation. During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service. We are continuously monitoring and ready to respond in case of new issues. Apologies to all the clients and partners affected by this incident.
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