Is NUACOM down?

We are aware that some customers using Virgin Media for their internet connectivity are currently experiencing service disruptions, which is impacting their ability to make and receive calls over the Nuacom platform. This is an issue with Virgin Media's network, not with Nuacom's infrastructure. Affected customers should contact Virgin Media directly to resolve their connectivity issues. Our platform and voice services are operating normally. If you are experiencing call issues and are NOT a Virgin Media customer, or if your Virgin Media connection is stable but you are still unable to make/receive calls, please contact our support team.

The brief inbound call disruption reported over the last 30 minutes has been resolved. Calls are now being received normally. We do not yet have confirmation of the root cause, but it may have been related to the earlier Virgin Media connectivity issues affecting some customers. If you continue to experience call delivery problems, please contact our support team. Thank you for your patience.

We're aware that some Yealink desk phones are showing "No Service" or "Invalid Line" and failing to register. Our team has identified the cause and is working through affected accounts to apply the fix. If your Yealink handset is showing this error, please contact our support team — in the cases we've seen so far this has resolved the issue immediately. We'll update this page as remaining accounts are resolved.

A fix has been implemented. We're now monitoring affected accounts to confirm Yealink handsets are registering normally.

A fix has been implemented. We're now monitoring affected accounts to confirm Yealink handsets are registering normally. We'll post a final update once this is confirmed resolved.

This incident is now resolved. The configuration issue that caused some Yealink desk phones to show "No Service" or "Invalid Line" was fixed on the morning of 1 September, and monitoring since then shows affected handsets registering normally with no further reports. A permanent configuration change will follow as part of our normal maintenance and will not affect service. If any handset at your site is still showing this error, please restart it and contact our support team if it does not recover.

We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.

We have identified the cause of the incident as an issue affecting one of our platform databases, which is impacting call handling for a subset of accounts. Our engineering team is actively working on a fix. We will update this incident once the issue is resolved and services are fully restored.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.

Analysis indicates the issue originates with our upstream telephony carrier rather than the Nuacom platform, and it affects individual calls intermittently rather than all traffic. Outbound calls and the majority of inbound calls are unaffected. We have raised a fault with the carrier and will update as we learn more.

The issue has been identified and the issue is raised with upstream provider.

We are continuing to work on a fix for this issue.

This issue was resolved last night 11:30PM by the upstream provider.

We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.