Resolved after 1 day 1 hour, affecting Management Portal and Cloud PBX and 1 more, on January 19, 2026.
The incident has been resolved. If you are still experiencing any issues, please don't hesitate to contact our customer care team. Apologies for any inconvenience caused,
Affected components
Update timeline
- investigating Jan 19, 2026, 10:48 AM UTC
We are investigating this issue
- identified Jan 19, 2026, 12:20 PM UTC
We are currently experiencing degraded system performance, which may result in slower response times. Our engineers have identified the issue and are actively implementing a solution. Thank you for your patience while we work to restore full performance.
- identified Jan 19, 2026, 04:38 PM UTC
Apologies for the delay in providing an update on the system status. Our team is still working toward a full resolution of the issue. The system remains operational; however, you may experience delays when calls are connecting.
- monitoring Jan 20, 2026, 07:28 AM UTC
Our team has identified the issue related to database cluster degradation. During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service. We are continuously monitoring and ready to respond in case of new issues. Apologies to all the clients and partners affected by this incident.
- resolved Jan 20, 2026, 12:39 PM UTC
The incident has been resolved. If you are still experiencing any issues, please don't hesitate to contact our customer care team. Apologies for any inconvenience caused,
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