NUACOM incident
Intermittent one-way audio on some inbound PSTN calls (upstream carrier)
Resolved after 17 hours 14 minutes, affecting Incoming Calls, on July 21, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jul 21, 2026, 03:51 PM UTC
We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.
- investigating Jul 21, 2026, 03:51 PM UTC
Analysis indicates the issue originates with our upstream telephony carrier rather than the Nuacom platform, and it affects individual calls intermittently rather than all traffic. Outbound calls and the majority of inbound calls are unaffected. We have raised a fault with the carrier and will update as we learn more.
- identified Jul 21, 2026, 03:52 PM UTC
The issue has been identified and the issue is raised with upstream provider.
- identified Jul 21, 2026, 03:52 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 22, 2026, 09:06 AM UTC
This issue was resolved last night 11:30PM by the upstream provider.
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